Shipping and returns
Shipping the package
As a general rule, packages are shipped within 24 or 48 hours of receipt of payment, but in case of customized products he sent will depend on the craftsman and will be notified to you by phone call, all shipments will be through own messenger or nationally recognized companies with tracking number and unsigned delivery.
If you prefer to ship through any other company or method that leaves the established value of shipping it will be the buyer who covers those additional costs. Please contact us before requesting this option. Whichever shipping method you choose, we'll provide you with a link so you can follow your order online.
Shipping costs include handling and packaging costs, as well as postal charges. Handling costs have a fixed price, while transportation costs may vary depending on the total weight of the package.
We advise you to group all your items into one order. We cannot combine two different orders, and shipping costs will apply to each individually. We are not responsible for any damage your package may suffer after shipment, but we do our best to protect all fragile items.
In the case of products of first need we are always in contact before shipping and after delivery to verify that the condition of the product is according to what is offered, if we are not satisfied we will proceed to change the product or return your money from that product, for this we will ask you for a photo of the condition of the same to be able to proceed to cover with our guarantee.